Frequently Asked Questions

About Our Company

How long have you been in business?

Well that’s a long story, lol… was actually established in 2011, but we are actually part of a larger brand company by the name of MultiCOLOR Media. Long story short, we’ve been in business, in the design and print industry since 1998.

How did SOARDOGG get started?

Funny you should ask… Believe it or not, we actually started up originally as a gaming news website. Yup, you read that correct… Gaming news! Crazy how things evolve. Well basically, was initially envisioned as an outlet/hobby for me (Pablo/Soar).

I love gaming, always have, ever since the Atari 2600. I’ve owned literally just about every major gaming console that has existed since. Atari 2600, 5200, 7800, Jaguar, Sega Master Systems, Nintendo NES, Super NES, Nintendo 64, Gamecube, Wii, Genesis, 32X, Sega CD, Saturn, Dreamcast, NEC Turbo Grafx 16, Neo Geo CD, Panasonic 3DO, Playstation, PS One, PS Mini, Playstation 2, Playstation 3, Playstation 4, Xbox, Xbox 360 and Xbox 1. WOW, that was exhausting! At one time, I actually owned more than half of these all at the same time… Man my gameroom was glorious!

Anyway, back to how we got started… So as I was covering gaming news, I started building a twitter following. I noticed gamers getting graphics made. This was really weird to me, because up till then, custom graphics/design was something only businesses needed. Well, since my actual business was a Web Developement, Graphic Design & Printing business (which at the time I had been doing for over 10 years), I decided I could help out gamers get graphics done also. It was great, my 2 passions, gaming and design combined. One thing led to the other, and I decided that my hobby project was better suited to be an extension of my business, and as it stands today was born!

Where can I interact with SOARDOGG?

Let’s get connected! While we primarily use Twitter and recently Instagram as our main social medias of choice, Soardogg may also be found on Facebook (for now) as well as LinkedIn, Youtube and Pinterest.

Where are you located?

Our design studio and sales office is in the Tampa Bay area of sunny Florida, but our print facilities are all over the U.S., Canada, Europe and Asia/Pacific.

Where do you make your products?

Because we utilize various brand “blanks”, our products are made all over the world. Recently, we’ve begun trying to transition our products to U.S.A. manufactured as well as organic apparel and will begin to faze out Non-U.S.A. made products for all U.S. based orders. We’re not sure how long this process will take but are committed to make it happen as soon as we’re able.

Certain products however, such as our “Pro” items, are all made, printed and shipped from the U.S.A. only, regardless of your region.

Where are your products printed?

Our print facilities are all over the U.S., Canada, Europe and Asia/Pacific. We try to utilize the appropriate print facility based on your region to minimize our impact on the environment and deliver to you as quick as possible. With that said, not all of our facilities produce all the same products, so your order may consist of multiple shipments.

Certain products however, such as our “Pro” items, are all made, printed and shipped from the U.S.A. only, regardless of your region.

Shipping / Fulfillment

What are your average turnaround times?

Turnaround times vary by product. Here is a general breakdown of production turnaround the most common products we offer:

  • Standard T-shirts & Hoodies: 3-10 Business Days*
  • Embroidered Items: 5-10 Business Days*
  • Pro Sublimated Apparel: 10-15 Business Days*
  • Accessories: 5-15 Business Days*

*Turnaround times listed are production times only, and are only guidelines. Production delays do happen on occasion, but we make every effort to stick to the above stated times. Shipping time will be additional and varies by shipping carrier and production facility.

What are your average shipping times?

Shipping times will vary by carrier and is subject to weather conditions and carrier delays. We ship via USPS, FEDEX, UPS and DHL. On average, shipping time is 3-7 business days for U.S. orders and 10-15 business days for International orders.

I need my order faster, can you help?

While we do have guidelines for turnaround and shipping times, in some cases and for certain items, we can produce and deliver them quicker than the stated times. In order for this to happen, you MUST reach out to us prior to ordering and confirm that we will be able to meet your deadline. Once we confirm that we can and your order is placed, we will make sure to expedite your order so it arrives in time.

Do you ship to P.O. Boxes?

We prefer not to ship to P.O. boxes, but as long as your order ships via USPS, we can deliver to your P.O. box.

Do you ship to APO/FPO military addresses?

We’re able to ship most of our products to U.S. Military APO/FPO addresses.

Unfortunately, we cannot always supply tracking numbers for shipments to APO/FPO addresses.

When completing your Shipping Address during checkout, please make note of the following.

The Country must be “United States”
The City must be entered as either “APO” or “FPO”
The State must be selected as either “AA” “AE” or “AP”
You must enter your Zip code.
Always remember to enter your full name, grade, and PSC or unit number.

Printing & Designs

What is Embroidery?

Embroidery is a decoration technique using a type of sewing machine to apply thread to textiles such as tshirts, polos, hoodies, hats & beanies. For embroidery, we offer a selection of 15 standard colors, 250+ specialty colors by request!

Maximum artwork sizes:

  • Garments (front) – 4.5″ x 4.5″
  • Garments (sleeve, pants, shorts) – 3″ x 3″
  • Hats (front) – 5″ x 2.5″

What is Screen Printing?

Screen printing, also called silk screen printing, is a type of garment printing in where plastisol-based inks are pressed through a mesh screen onto a garment, leaving a layer of ink on top of the fabric. Screen printing is the most established and widely-used form of apparel printing available, but generally only used for bulk printing.

What is DTG Printing?

Direct to garment printing (DTG) is a process of printing on textiles using specialized ink jet technology. DTG printers hold the garment in a fixed position and use specialty inks that are applied to the textile directly by the print head and are absorbed by the garment’s fibers. Since this is a digital process the print is sharper and has a higher resolution, or DPI, than traditional printing methods such as screen printing. Unlike screen printing, there is no long setup or clean-up process, and DTG has the ability to print just one single shirt for minimal cost.

DTG printing is most cost-effective for small batches of custom printed t-shirts. The number of colors used won’t seriously affect the final price. However, large batches will use more ink and time — the printer can only handle one shirt at a time — resulting in higher prices.

What is Sublimation?

Dye-sublimation printing is a digital printing technology using full color artwork that works with polyester and polymer-coated substrates. Also referred to as digital sublimation, the process is commonly used for decorating apparel, signs and banners, as well as novelty items such as cell phone covers, plaques, coffee mugs, and other items with sublimation-friendly surfaces. The process uses the science of sublimation, in which heat and pressure are applied to a solid, turning it into a gas through an endothermic reaction without passing through the liquid phase.

In sublimation printing, unique sublimation dyes are transferred to sheets of “transfer” paper via liquid gel ink through a piezoelectric print head. The ink is deposited on these high-release inkjet papers, which are used for the next step of the sublimation printing process. After the digital design is printed onto sublimation transfer sheets, it is placed on a heat press along with the substrate to be sublimated.

In order to transfer the image from the paper to the substrate, it requires a heat press process that is a combination of time, temperature and pressure. The heat press applies this special combination, which can change depending on the substrate, to “transfer” the sublimation dyes at the molecular level into the substrate. The most common dyes used for sublimation activate at 350 degrees Fahrenheit. However, a range of 380 to 420 degrees Fahrenheit is normally recommended for optimal color.

The end result of the sublimation process is a nearly permanent, high resolution, full color print. Because the dyes are infused into the substrate at the molecular level, rather than applied at a topical level (such as with screen printing and direct to garment printing), the prints will not crack, fade or peel from the substrate under normal conditions.

What’s the difference in DTG & Sublimation?

With DTG printing, you are limited to certain fixed positions on the apparel/garment (such as the front, back or sleeves of a tee), unlike Sublimation, which allows you to achieve all-over printed items.

DTG is best used with natural fabrics, such as cotton, while Sublimation printing works best with synthetics like polyester fabrics and blends.

Getting Started

Sponsorships / Programs

Embroidery / Stitching

Standard Products

Pro Cut & Sewn Products