Our Return Process is simple and hassle free. Please keep in mind that all of our items are custom made at the time you order it, and therefore not the same as ordering from a department store online. As long as the reason for the return is our fault, you can return your items to our main hub for up to 30 days from your item’s ship date.
These are the reasons for an acceptable refund/return:
- You received the wrong item
- You received a damaged item
- You received a different size than you ordered
- Your changed your mind
- You want a different color/item
- The size you ordered does not fit you
- Colors do not match your design exactly
Returns must be in original condition, unworn/unused with original tags and labels.
For more information regarding our return process, please follow the Return Instructions below on this page.
Damaged or wrong Items
We apologize if you have received a damaged, defective or wrong item and will gladly resolve this issue as soon as possible.
Please note: All damaged, defective or wrong items must be reported within 15 days of your order’s ship date. If we are notified of your damaged or wrong item(s) after this timeframe, we will be unable to process your request.
If you are reporting a damaged, defective or wrong item, please follow these instructions to receive a refund or replacement:
Prior to returning your item, please ALWAYS CONTACT us first, and let us know about your issue. Be sure to have your order number ready and we’ll be happy to assist you!
Once you have contacted us, you can return your item. Simply fill out the Return Form and ship your defective item back to us.
We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or colour of an item, then you’ll need to place a new order.
Follow the instructions below to ensure we continue providing the best possible service.
Complete the Return Form you can download HERE and include it with the item(s) you’re returning. (You will need Acrobat Reader to view this document. You may download it at http://www.adobe.com).
Send it to us at:
8263 Pebble Street Unit A
Spring Hill, FL 34608
As an International customer, you can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.
It can take up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned item(s), we will credit your account within 10 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.